Privacy policy

About this policy

This privacy policy applies to Perth Integrative Wellness Pty Ltd (ACN 698 040 729) as trustee for the Perth Integrative Wellness Trust (ABN 70 728 841 984), operating as Perth Integrative Wellness (“we”, “us” or “our”).

We respect your privacy. This policy explains how we collect, use, store and disclose personal information, and we aim to handle your information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Perth Integrative Wellness is a collective of independent practitioners. Each practitioner runs their own practice and manages their own client records, bookings and payments under their own privacy policy. This policy covers our website, general enquiries, practitioner enquiries, studio bookings and any other personal information we handle in running the clinic premises.

What information we collect

We only collect the personal information we need. This may include:

• Your name, email address and any details you choose to include when you send us a message through our contact form
• Your name, contact details and information about your practice, qualifications and experience when you send us an enquiry about joining the clinic as a practitioner
• Your name, contact details, booking details and payment information when you book our studio
• Technical information collected automatically when you visit the website, such as your IP address, browser type, device, pages viewed and approximate location, through website statistics and cookies

Please do not send us detailed health information through the contact form. If you would like to discuss your health, please contact the practitioner you wish to see directly. If you do include health information in a message, we will only use it to respond to your enquiry and will delete it once it is no longer needed.

How we use your information

We use your information to respond to your enquiry, to point you to the right practitioner or service, to consider practitioner enquiries, to manage studio bookings, and to understand how our website is used so we can improve it. We will not sell your personal information or use it for unrelated purposes without your consent.

Practitioners and third-party services

When you book with a practitioner, you do so through their own booking system, and your information is handled under that practitioner’s privacy policy.

We may share your information with service providers who help us run our business, such as our website host, booking platform, payment provider and email services. We only share what they need to provide their service.

Studio bookings are made through our online booking platform, Picktime, and payments are processed by its payment provider. We do not see or store your full card details. These services handle your information under their own privacy policies.

Our website also uses services provided by third parties, including our website host (WordPress.com, operated by Automattic), an embedded Google Map, and links to our Instagram and Facebook pages. These services may collect information under their own privacy policies.

Storage and overseas disclosure

Messages sent through our website forms are stored securely within our website and emailed to us. Our website host, booking platform, payment provider and email services may store or process information on servers located outside Australia, including in the United States. We take reasonable steps to protect your information from misuse, loss and unauthorised access.

How long we keep your information

We keep personal information only for as long as we need it for business, legal or administrative purposes. After that, we securely delete it or remove anything that could identify you.

Cookies

Our website may use cookies to help it work properly and to understand how visitors use it. You can choose to block or delete cookies in your browser settings, although some parts of the website may not work as intended.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you at any time by emailing info@perthintegrativewellness.com.au. We will respond as soon as possible, and within 30 days at the latest.

Questions and complaints

If you have a question or concern about how we handle your personal information, please email us at info@perthintegrativewellness.com.au with details of your concern. We will acknowledge your complaint, look into it and respond in writing, usually within 30 days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Perth Integrative Wellness
35 Brewer Street, Perth WA 6000
Email: info@perthintegrativewellness.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.